Cleaning
What areas do you provide cleaning services in?
We currently offer home cleaning, office cleaning, upholstery cleaning and fumigation services across Lagos. Enter your address at booking and we'll confirm availability for your location.
Do I need to provide cleaning supplies or equipment?
No, our cleaning teams bring all necessary equipment and cleaning products, including eco-friendly options. If you have specific product preferences, let us know in the booking notes.
How do I get a price for my cleaning job?
Some services have a fixed or starting price shown on the service page. For jobs that depend on property size or condition, we send a custom quote after reviewing your booking details ÔÇö you approve it before any work begins.
Can I reschedule or cancel a booking?
Yes, you can request a reschedule or cancellation by contacting our team as early as possible before your scheduled appointment, so we can adjust staff assignments accordingly.
Are your cleaning staff background-checked?
Yes, all cleaning staff go through a vetting process before joining our team, and jobs are assigned with accountability tracked from assignment through to completion.
Do you offer recurring cleaning schedules?
Yes, we support recurring cleaning plans (daily, weekly, biweekly or monthly) for clients who want ongoing service rather than a one-time booking. Ask about this when booking.
How long does a typical cleaning job take?
Duration depends on the service and property size. Most services list an estimated duration on their service page, and your assigned team will confirm timing when the job is scheduled.
What happens if I'm not satisfied with the cleaning?
Please let us know within 24 hours of the job so we can review what happened and make it right. Customer feedback and reviews are actively monitored by our team.
Do I need to be home during the cleaning appointment?
Not necessarily, as long as our team can access the property and you've shared any special instructions in advance. Many clients arrange access with building security or a caretaker.
What is included in a fumigation service?
Our fumigation and pest control service targets common household pests including cockroaches, rodents and termites, depending on the specific package you book. Full details are on each service's page.
How do I pay for a cleaning booking?
Payment can be made via bank transfer or other supported methods once your booking is confirmed and, where applicable, a quote has been approved. Your invoice and payment status are visible from your dashboard.
Can I request the same cleaning team for future bookings?
We try to accommodate preferred team requests where possible, especially for recurring bookings ÔÇö mention this when you book or contact our support team.
Do you clean offices and commercial spaces, not just homes?
Yes, we offer dedicated office and commercial cleaning services, including recurring office cleaning plans for businesses.
What's the difference between upholstery cleaning and regular cleaning?
Regular cleaning covers general home or office tidying and sanitation, while upholstery cleaning specifically targets sofas, mattresses, carpets and curtains using specialized techniques and equipment.
Can I track my booking status online?
Yes, once you book (with or without an account), you can track your booking's status ÔÇö from request through staff assignment to completion ÔÇö and leave a review afterward from your client dashboard.
Do you offer emergency or same-day cleaning?
Availability for same-day service depends on staff capacity in your area. Contact us directly via WhatsApp or phone for urgent requests and we'll do our best to accommodate you.