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Frequently Asked Questions
What areas do you provide cleaning services in?
We currently offer home cleaning, office cleaning, upholstery cleaning and fumigation services across Lagos. Enter your address at booking and we'll confirm availability for your location.
Do I need to provide cleaning supplies or equipment?
No, our cleaning teams bring all necessary equipment and cleaning products, including eco-friendly options. If you have specific product preferences, let us know in the booking notes.
How do I get a price for my cleaning job?
Some services have a fixed or starting price shown on the service page. For jobs that depend on property size or condition, we send a custom quote after reviewing your booking details ÔÇö you approve it before any work begins.
Can I reschedule or cancel a booking?
Yes, you can request a reschedule or cancellation by contacting our team as early as possible before your scheduled appointment, so we can adjust staff assignments accordingly.
Are your cleaning staff background-checked?
Yes, all cleaning staff go through a vetting process before joining our team, and jobs are assigned with accountability tracked from assignment through to completion.
Do you offer recurring cleaning schedules?
Yes, we support recurring cleaning plans (daily, weekly, biweekly or monthly) for clients who want ongoing service rather than a one-time booking. Ask about this when booking.
How long does a typical cleaning job take?
Duration depends on the service and property size. Most services list an estimated duration on their service page, and your assigned team will confirm timing when the job is scheduled.
What happens if I'm not satisfied with the cleaning?
Please let us know within 24 hours of the job so we can review what happened and make it right. Customer feedback and reviews are actively monitored by our team.